As many of you may have seen this morning on John Smedley’s Twitter, we have been working together with ProSiebenSat.1 Games to come up with solutions to some issues that have been brought up by our customers since the announcement of our publishing agreement with ProSiebenSat.1 Games in the EU Region. Together we have worked out a deal where existing customers will be able to choose whether they remain with Sony Online Entertainment or transfer to ProSiebenSat.1 Games.
Here are the tweets from Smed:
“I wanted to thank our players for continuing feedback. We’ve been listening along with our European partners at Prosieben. We’ve found a way to let existing players of our current games that are migrating over to Prosieben (EQ, EQ II, Planetside 2) keep their SOE accounts and stay with SOE. Down the road we may offer an option to move over to Prosieben. Just to be clear after these games launch on Prosieben’s service new accounts will be created on their sites. However all US and EU players can still play together no matter which service they are on.
I want to be clear that Prosieben will have better European CS and payment options IMO. That’s why we went with them in the first place. Also Prosieben has done a great job of listening and is working on changing some of their CS policies. More to come on that soon. Just going back and forth with our partners at Prosieben. I can confirm that we WILL offer the ability to migrate to Prosieben. No word on timeframe just yet, but shouldn’t take too long.”
Both SOE and ProSiebenSat.1 Games remain committed to making this transition as easy and beneficial as possible for players; more news will come in coming weeks, especially after we return from SOE Live.
Thank you for your patience.